Kids and the Caribbean are quite a pair!

The Caribbean is not just a place for adults to vacation and play.

Your kids are completely aware of the Caribbean.  Ask them if they have watched the movie Pirates Of The Caribbean .  I know many of you have never been to the Caribbean.  Your kids are now asking that you take them there for your next vacation.  I have done my homework, so here are some suggested Caribbean destinations for your first or next visit: Read the rest of this entry »

What does it take to create a memorable moment for the world you touch each day?

I was minding my own business yesterday, waiting in line for a sandwich at my favorite deli at Lunardi’s Market.  Pamela, one of the ladies that always is smiling and engaging who makes my sandwiches, welcomed me back to the deli.  I had just returned from the VICL Boat Show the week before.  After she made my sandwich she said she had something for me and asked me to wait just a moment.  She went in the back of the store and came out with a DVD of the movie “Pay It Forward”.  She asked that I watch the movie and return it to her the next time I came in for a sandwich.  I thanked her for her thoughtfulness, and let her know I had already seen the movie.  She asked me to please watch it again. I took the DVD from her and promised I would.

So, a moment later I walked to the check out counter and Denise was there to ring me up.  I fumbled around in my pockets and realized I had forgotten to put my wallet and money in my pants when I left the house.  I embarrassingly let Denise know I had no money, but I told her I would go back home and get some cash if she would just keep the sandwich at her check out stand until I returned.  She said, “No problem. I will pay for your sandwich today. Next time you’re in the store just pay me back.”  I was blown away by her random act of kindness.  I hurried home and came right back to the store to repay Denise within a half hour.

It takes so little to create an unforgettable moment for our customers - whether they are charter yacht vacation guests, real estate clients, or just one of the retail stores on or off island.  Just so you know, I have this experience all the time in the Caribbean.  The locals in the Caribbean are some of the kindest people I know.  Maybe that is one of the reasons I love it so much down there, and keep coming back. 

My question today is,  what are you doing to create unforgettable memories each day for the world in which you live in?  Please rent “Pay It Forward” and watch it. Also, click on “Johnny’s Story” right now in order to see “service above self” in action.  Take a moment and leave me some of your extraordinary customer service stories.

Jim Walberg  met two high school students who are making a difference in the world - $1 at a time.  This story will inspire all of us.

I met Garrett and Kyle Weiss last week at my Rotary Club.  These are two high school young men who were inspired to make a difference in this world because of attending the World Cup  games several years ago.  The most impressive soccer game they watched at the World Cup include an African team with almost no support and from a war torn country.  They sat next to the small enthusiastic group of cheering fans and had the chance to speak with them about their country.  They were shocked at the conditions in the country and how difficult it was to participate in the game of soccer that Garrett and Kyle love so much, because of having almost NO soccer fields. Read the rest of this entry »

The Virgin Islands are just one of the many regions that celebrate Three Kings Day!

One of the many locations that celebrated Three Kings Day was St. Croix this week.  Three Kings Day honors the arrival of the magi bearing gifts to the baby Jesus.  After the Christmas gifts have been unwrapped and put away,  many communities in the Virgin Islands and Pureto Rico celebrate this holiday, also known as Epiphany or Dia de lost Reyes Magos.  Many European countries still celebrate it, too.

The Biblical story tells how the Kings or Wise Men or Magi - who according to legend are named Melchior, Caspar and Balthazar - presented the baby Jesus with gold, frankincense and myrrh. During this weeks holiday,  Three Kings Day was celebrated by giving gifts.  There was a parade, and afterwards families gather together for a community meal,  and for the gifts from the Wise Men are given to the children.  On St. Croix over 300 gifts were distributed.

It is also a National holiday in Puerto Rico, the Virgin Islands, and many others. It is looked upon as an extension of the Christmas holiday, and all government agencies and business are closed. There is a public procession in most of the local communities and it is focused on retelling the story of the magi to all the children involved in the celebrations.

If you participated in any of the Three Kings Day celebrations I would enjoy hear about your experience.  We need to find many more opportunities to celebrate life’s important traditions in all our cultures.  My observation is that we miss too many “moments” that allow us to take a break from the typical stress of our lives and get some further perspectives as to what is really important - family and dear friends.  Until next time…fair winds!

Jim and his family send you Holiday greetings and best wishes for 2008!  We know 2009 is going to be another unforgettable year!!!

December is the time of year that all of us spend time with family and friends, and it is a time we remember the many blessings that we have received each day throughout the year.  One of our wishes for you to is that this Holiday Season is not the only time that is only focused on a few days in December, but actually everyday throughout the year.  There are so many grateful moments that we need to pay attention to each day!  There are people to love, to serve, and even to just take a moment and listen to that will improve whatever condition they are in.  There is a quote I really like, “If you are wondering if your mission in life is complete, it is not if you are still alive.”  Below is a prayer that we will be using at our Holiday celebration dinner.  Make a copy of it and review it from time to time.  It means a lot to us.

Dear God, this is the Season of getting together with our loved ones; feast, toast, enjoy the blessings of life - and give thanks.  Thanks for life all around us, under foot, and overhead.

Thanks for the ability to remember the things that we love as well as to forget how much we’ve been hurt. Thanks for fine young bodies and old, venerable minds; for sun on our faces, the rain on the roof, and the food on the table grown by people we don’t even know.  

Thanks that the jets overhead aren’t dropping their bombs, that our healing hands have a place to practice, that children are born every minute of the day, and that death is there to gather us up at the end. And thanks for at least a few days a year when we all take the time to get some perspective.

 We send our best wishes for a wonderful Tropical Holiday Season with your dear family and friends!  Until next time…fair winds for 2009!!!

Recently I asked the Owners/Crew of s/v Three Moons, Randy and Shelly,  to write down their observations of what happens with a charter guest as they enter into the unfamiliar experience of a Caribbean charter yacht vacation.  Enjoy their response to my question.

So, let’s see if we can get into the mind of a first time charter yacht guest.  “I wonder if I will get sea sick during this vacation on a boat?  How much sunscreen will I need?  Will I really like being in such a small space for a week?  Do I need to be worried about safety issues - both on the boat and when I am ashore?  What about bug-bites?  Are the promotional photos really representative of the boat and the color of the water?  Do the fish bite if I get in the water?  What about sharks and barracuda?  Will I have enough to eat and drink, and will it be good food? I really hope I find the beautiful post card beaches, swaying palm trees, azure blue waters, some local culture and everything that embodies the “good life”.  But, will it really happen for me, or was this a bad choice for a vacation?”

The guests stayed over night at Secret Harbor Resort on Friday night, and they are now walking down the dock Saturday at noon at American Yacht Harbor, after eating breakfast at Molly Malone’s, and they see their crew for the first time.  “Well, they look friendly enough, but what is a Captain supposed to look like? They appear a bit young for this work.  WOW!  They really are nice and they even know my name.  I walked aboard our floating home for the next week, and they already have Tropical drinks waiting me.  I can’t believe they asked me to take off my shoes before I climbed on board.  Why did I buy “deck shoes” if I am required to be barefoot on the boat?  We have a brief crew meeting where the safety issues of a charter yacht are discussed and I learn where the life preservers are located.  This is very important information I need to remember.  And, I learn that whatever I want to happen on this vacation may really happen.  Another WOW!  I hope it does.

“Next, I have a tour of the boat and I am directed to my bedroom, and I am given instructions regarding the use of the toilet called a head.  I learn that the shower actually works, even though it is in the same space as the toilet.  I am actually surprised at how efficient space planning is on a yacht.  The storage locker for my clothes is pretty small for all the stuff I brought.  As I meander back up to the deck, what awaits me are some beautifully prepared appetizers before we shove off for Norman Island.  Another WOW!  I am being swept away with the reality that my Crew is taking all the vacation hassles away so I can just stay in the moment of Paradise for seven days. I haven’t taken my watch off yet, because it is always important to know what time it is.  I wonder where I will be able to read a book since the boat is always rocking?  Boy, I hope this vacation works out O.K.?

“What I am discovering within the first few hours is that the Caribbean Sea is allowing me to dump all of my typical daily “baggage” for just a few days.  I am starting to realize that there may be some remarkable thoughts that I will hang with for a moment or two during my Caribbean sailing adventure.  I didn’t realize that the need to feel cared for is such an important part of the experience I have been secretly craving,  since my “real world” expects ME to always do the caring.”

We, in the charter vacation industry understand this is not the typical vacation experience most people have.  AND… it is the one we deliver to each of our charter guests every moment of everyday.  In the past eleven years of having our charter yacht business, we’ve discovered that our guests are not just looking for the 5-star service and quality of a vacation.  They are actually looking to be more in the “moment” each day, and have an “extraordinary experience” of pampering and discovering new adventures during their time away from there personal rat race.  Anything less yields just the same old run-of-the-mill vacation where we’ve all said the following: “We went, we saw and we can check that one off our list.”   A really devoted charter yacht crew realizes the importance of having an awareness of what is going on around them without having to be told about anyone’s needs. A good charter is not complete without a crew that intuitively anticipates what you need before you realize that you need it, or even better, they know right before their guests even ask for something.

Here is what we deliver for every charter guest…the realization that your Crew is delivering an extraordinary experience, from their hearts, in order to create another raving fan for the Caribbean sailing experience.  99.9% of our guests say, “I didn’t expect it to be this nice!” Later on it’s another comment that we hear,  “Boy, you guys work hard, yet you make it look so easy”.  Or, “Wow! How did you find enough time to prepare an appetizer, meal and dessert like that when we were all out doing water sports together this afternoon?”  Other funny comments are: “Are you guys’ psychic?  As I got out of the water, you were there to hand me a towel and my favorite drink”.

We have to admit that some of our charters are just “vanilla” and others are “double decadent fudge chocolate” topped with a dose of pure joy.  We can honestly say after eleven years and hundreds of charter guests, we’ve only had two guests who really would have been happier at a resort or on a crowded cruise ship.  Lucky for us, we have had wonderful mentors in this business. Everyday we are part of a very large “village” of Crews from all different backgrounds, many different countries, many levels of experience,  who are willing to offer their advice and support. The collective commitment of all charter vacation Crews is to deliver to their charter guests the BEST experience of their entire life.  Extraordinary experiences are what makes a Caribbean charter yacht vacation so special.  Because of the experience we deliver to them each day, 80% of our charters are returning guests!  Most of our charters are now like “family reunions”.  We invite you to experience a transforming moment on a charter yacht vacation, too!  We have never found one person who wants a charter yacht vacation to end.  And all of our guests start planning when they can return for another unforgettable Caribbean sailing experience, before their charter vacation with us is even over!  It is very hard work.  There are times we are actually tired.  And, we love our charter career so much, that we can’t wait for our next guests to arrive, in what we call “Paradise”!   Fair winds until we meet again…and I know we will.   Captain Randy & Shelly Tucker - s/y Three Moons

The Boat Show is over, and today the Crews and a few of the Brokers started their day relaxing at the Yacht Haven Grande pool and some even moved the party on to Secret Harbor Resort beach.

Yes, there was an after-party today!  Many of the Crews have charters that start on Saturday, so they had one more day to relax before they started their provisioning details.  Since their yachts are all charter-ready, it gave them one more day to relax and enjoy the time off before their real work begins - six to seven months of hosting charter guests.  And, some of the Brokers are stay an extra day or two, since they are already on-island.  The day started pool-side at Yacht Haven Grande, and then transitioned in the afternoon to Secret Harbor.

Since many of the charters will be starting this Saturday at American Yacht Harbor, it made sense to move to the Red Hook side of the island for the rest of the after-party.  Secret Harbor is the perfect location for any party.  Even some floaties showed up so cocktails could be consumed while sunning in the water.  There even was some fun happening at the outdoor showers.

The sunset set with more goodbyes, and some were even planning on participating in Jonny and Meredith’s wedding tomorrow.  Remember them?  they are the adorable crew from s/y Conundrum.  Yes, they have been planning a wedding for months so it coincided with the Boat Show.  That way their family and friends could fly down for the wedding, and all of their very special Crew friends could join them, too.

The light started to dim and we watched another glorious Caribbean sunset.  The “Charter Gang” started to dispurse for the actual start of another very successful charter yacht season.  And, the mantra we talked about several times today that many are now going to post in their crew quarters to read each morning when they get up to face another day of customer service is;

“Today I will declare a commitment to a result that has no present evidence of possibilities.  Let’s make miracles happen today!”

Fari winds to all, as your Boat Show internet reporter signs off until November 8th - 11th, 2009 at next year’s VICL Boat Show!  Contact me  any time with updates on your adventures.  I will glad to post them for all to read.

Almost a year of planning, blood, sweat, and some tears went into producing one the best Boat Shows VICL has presented.  It takes an army of people and sponsors/ vendors to pull it off. A sincere thanks to all of them!

What a Boat Show!  Now for the list of “credits”.  I know there are many more contributors I may have missed.  If you are one of them, please contact  me  and I will be sure to add you to the list.  The Boat Show Stars were actually all the Crews and Yachts that dazzle our charter guest all season and make the Brokers proud of the businesses they are in.  The “Charter Life”  may not always be easy, but it is certainly fun and very satisfying when you see your clients’ smile from ear to ear because of the experience delivered to them on their most unforgettable vacation - a crewed yacht charter vacation in the Caribbean.  Fair winds to all of you.

Presenters & Honored Guests - In Order Of Appearance

• Erik Ackerson - VICL Director
• VICL Board of Directors:
• President Mike Calhoun…s/v Southern Comfort
• Vice President Franz Gradler…s/v Hanalei Bay
• Secretary Kevin Mare…s/v Instant Karma
• Vince Stracener…s/v Drumbeat 1
• Brian Johnson…s/v Sublime
• Gordon Monsen…s/v Liberte’
• Sue Maki, Gen.Mgr. Flagship - New Broker Seminars
• Charter Chef Ashley Lynn Hotchkiss
• Bill Canfield St Thomas Yacht Club
  Lt. Cmdr. Tim Grant U.S. Coast Guard
• Gov. John deJongh
• Lt. Gov. Gregory Francis
• Senator Louis Hill
• Commissioner of Tourism Beverly Nicholson Doty
• Lt. CMDR. Tim Grant - USCG
• Director Mel Vanterpool Homeland Security
• Mike Fitzsimmons (Maritime Law) 

Sponsors & Vendors

• Yacht Haven Grande
• Flagship
• Treasure Hunt Grand Prize - Donated By Owen & Mary - s/v Fidelity
• The Workbench Limited at Virgin Gorda Marina
• Frenchmen’s Reef Resort Hotel
• Budget Marine
• Hooters
• Premier Wine and Spirits
• Bad Ass Coffee
• Southern Trades
• V.I. Wine Wholesale
• Gourmet Gallery
• CharterPort - Boat Show’s Virtual Office
• The Real Estate Center
• Dolphin Cove Resort
• Fat Turtle
• Bellows International
• V.I. Dept. of Tourism
• Yacht Haven Grande
• ONDECK Racing
• Theodore Tunick and Company
• CYBA
• Paradise Point
• The Pirate’s Chest at Paradise Point
• Reefco
• Marshall Islands Yacht Registry
• A.H.Riise,
  Island Marine Outfitters
• Virgin Islands Canvas
• Custom Canvas and Sails, Inc.
• High Tech Water Sports
• The Pegasus Group
• Caribbean Islands Realty  - Internet Reporting

The Caribbean charter crews and Brokers are congratulating Jonny and Mere on their wedding November 14th!

OK, so the 2008 VICL Boat Show  is in full swing today, and a fairy tail is unfolding before the very eyes of all the crews and the charter Brokers.  A wedding is being planned for the crew of s/y Conundrum - Jonny and Meredith on November 14^th - the day after the VICL Boat Show concludes!!!  What an exciting moment for all of the participants.  Jonny and Mere are two very popular members of the charter Crews and Brokers.

I learned from the ever-smiling Captain of Condundrum  that he grew up around salt water activities his whole life, however he is not an “old salt” yet.  Jonny as lived in the Virgin Islands since he was a teenager, and he has been a sailor for 18 years, and the Captain of several private yachts.  Jonny has the reputation of creating an unforgettable charter vacation experience.  I have heard Jonny say, “My biggest satisfaction is when our guests say at the end of the week, ‘That’s the best vacation we ever had!’ That puts a smile on my face.”

Meredith is from the Midwest.  She grew up in Missouri and has a bachelor’s degree in Communications Studies from Kansas University. Interestingly, prior to becoming a chef, she obtained a Securities Exchange License Series Seven, working for three years with Morgan Stanley out of Santa Ana, California. Thank goodness she changed her profession in 2003.  We would have hated to have her be on the “sinking ship of security firms” during the last six months.  “I really enjoy seeing our guests experience a new environment, and I like to add little touches, like serving specialty drinks or having a themed menu for the day. I’m creating an atmosphere of informal elegance - nice but not stuffy, casual yet stylish. Simply pleasurable - every moment of the day”

Meredith, the bride to be, has years of culinary experience on private and charter yachts, with gourmet specialties in Caribbean, American, and Italian cuisine.  Enjoy a picnic lunch on the beach, lounge with a frozen cocktail in the cockpit as you watch the sun sink to orange with the “green flash”, and then dive into a luscious dinner served in the elegant salon. The perfect ending to a perfect day - and Mere makes it all happen for each of her charter guests.

The sailing yacht Conundrum is where the beautiful design of traditional yachting blends with contemporary conveniences. Their 62-foot sailing yacht, completely re-fitted in 2006, and features the latest in all the high-tech conveniences and simple elegance polished mahogany throughout. And, for they even have 6′6″ headroom for their tall sailing guests.  Go to the s/y Conundrum website for even more details.

More yachts to come and lots more fun awaits the participants as we continue our preview of another unforgettable VICL Boat Show.  This afternoon Sue Maki, the GM of Flagship  will be doing Part 2 of the new Broker training and certification.  The charter yachts are open for viewing until 5PM.   During the lunch event sponsored by Flagship, the Director of Homeland Security, Mel Vanterpool Homeland Security,  will be reviewing the issues his department is facing in the Caribbean.  And, you won’t believe the party that is planned tonight - The Paradise Party at the St. Thomas Sky Ride.  More yachts are yet to be preview…stay tuned!  Your charter yacht detective  is still on duty!

What a night that Director Erik and the Team put together for the Governor’s Reception!

Talk about a party with EVERYONE decked out in their finest “Black & Whites”, tonight was it!  The Andrew Douglas Steel Pan Band was the hit entertainment for the night.  Andrew is from Trinidad, the home of steel pan, and showed us how to play the pans!  The charter yacht suppliers were showing off their best stuff with samples for all to enjoy.  And there was plenty to drink, because thirst is a dangerous thing, expecially within the charter yacht industry.  I think I even remember a few Brokers who were a bit out of shape for the type of parties the Captains and Crews are accustom to.  But, let’s get back to the honored government guests at the event. Lt. Governor Francis, Senator Hill, Commissioner of USVI Tourism Board Nicholson Doty,  Lt. Commander Grant - USCG, and Director Mel Vanterpool of Homeland Security.

It was a night of honoring the charter yacht industry for their contribution the economy of the USVI, and an opportunity to have the elected USVI officials address the issues of how their administration is supporting the growth of tourism and of the charter industry.  Their remarks were focused on the reality that,  “…2008 has been one of the most challenging years for the USVI economy!”   That is an understatement given the hurricanes that touched the Virgin Islands, the issues facing the airlines industry and their proposed cut backs in flights to the Caribbean, and the financial meltdown of the U.S. economy.  It was a time of “straight talk” about what the USVI is facing with Tourism as the foundation of their economy.  However, they also let the audience know what the USVI government is doing to create a healthy Tourist economy, which is critical to the Charter Yacht Industry.  During their remarks, and also during my discussions with Gov. deJongh in past months he has made the following reports regarding how they are addressing the critical issues of supporting a healty tourist economy:

1. Governor John P. deJongh, Jr. has participated in a series of meetings in New York City with investor groups in the past few months that are considering major investments in the Virgin Islands and particularly in St. Croix.  Resorts, industry, and real estate will create more visitors and more jobs.
2. He sent V.I. Tourism Commissioner Beverly Nicholson-Doty to Florida for meetings with her Public/Private Sector Airline Committee and American Airlines.  American was planning to cut 40% of their flights  to the Caribbean on September 1, 2008.  Ms. Doty and her committee met with Peter Dolora from American Airlines and was instructed to not let the meeting end until they committed to reinstate their Winter flights to the Caribbean. The results are that American’s once-a-day flight between Miami and St. Croix will began again on November 2^nd.  The daily flight between New York’s JFK Airport and St. Thomas will resume next week November 20^th, and a second flight will be added on Fridays starting December 18^th.  American’s flight between Boston and St. Thomas will run on a twice-weekly schedule starting November 2^nd, and on December 18^th, it will be back flying five days a week.  This was a BIG result that is requiring a joint advertising and marketing plan with the various USVI tourist industries to be implemented through 2009.
3. The Six-Pak law  is still in effect and Gov. deJongh agrees it needs to be overturned.  He has worked closely with Director Erik of the VICL and Shelly Tucker from s/v ThreeMoons  to present a position paper that can be used with the Federal Government to have this law overturned.  The challenge the Governor has had this year in moving this initiative forward has been the non-stop challenged presented this year as stated above.  All of us know the incredible benefits that the repeal of this law would have within the Charter Yacht industry.  Director Erik and your VICL Board will continue to press for this issue to become a priority.

And…the Governor’s Reception party raged on!  It was another night of fellowship with old friends, and meeting new friends.  The Charter Yacht industry is made up of some of the finest people I have ever met.  Now, back to our berths, and preparing for another day of viewing the charter fleet.  More to come tomorrow with feature articles on many of the yachts and crewmembers attending the show.  Until then…sweet dreams.